Arrange a Referral

We recognise that there are many different reasons to refer a case and we are always happy to discuss a specific case prior to you committing to a referral.

Referring to us

Case Advice

If you need advice on a case before you refer to us, please complete this form with a short summary of the case, or if you need to do call on 01962 767920

Urgent/Emergency Appointments

Call us on 01962 767920 if you feel your case needs seeing on the same day or within 24 hours. Our telephone systems will prioritise you when you press option 1.

Non-emergency & Routine Referrals

Please use our online referral form and we will contact your client directly and email you to confirm that we have received your referral and confirm the appointment date.

There are three ways to refer to us:

  1. Urgent (next day) and emergency (same day) appointments: call us on 01962 767920 and arrange the referral directly with us. If the patient needs to be seen within 7 days, but is not deemed an emergency, you can use our online referral form.
  2. If you would like to discuss a case or get an estimate, you can use the online advice request form.
  3. If you do not need to speak to anyone and the referral is non-urgent, please use the online referral form and we will contact your client directly and call or email you to confirm the appointment.

In many cases, it is not possible or in the patient’s best interests to perform all the necessary diagnostic tests and procedures in a single day. This will mean that your client’s pet may need to be hospitalised overnight or that they may need to return for specific procedures.

We accept referrals in the following disciplines:

  • Anaesthesia and Analgesia
  • Cardiology
  • Dentistry
  • Diagnostic Imaging
  • Feline hyperthyroidism (radioactive iodine)
  • Internal Medicine
  • Neurology and Neurosurgery
  • Oncology
  • Orthopaedics
  • Pain management
  • Physiotherapy
  • Soft Tissue Surgery

Our commitment to you

We will send you a detailed report after we have seen your client and their pet. If the animal is hospitalised for any length of time, we will also send you an interim report and/or contact you with an update.

We will make sure that we e-mail information to you on the day of discharge so that you know the patient has gone home should the owners bring the animal back to you before our final report arrives. Final reports are frequently emailed on the day of discharge but certainly within 48 hours of discharge. We will discharge the pet with sufficient medication to last for 5-10 days, but usually we will rely on you to dispense ongoing long-term medication, or to remove sutures. If this is an issues, then please let us know.

The owner will have written instructions if they need to come and see you, and we will also make a note of this in the report we send to you.

If at any stage you would like an update on a case in the hospital, or advice about a case you are managing, please contact us.

Brucella canis

In the last few years, the number of dogs diagnosed with Brucella canis infection in the UK is increasing. Of those diagnosed, there is a higher proportion of cases in dogs that have come from or travelled to endemic countries, outside of the UK Clinical signs seen in dogs are:

  • Reproductive issues - abortion, epididymitis, orchitis, prostatitis
  • Discospondylitis
  • Rarely polyarthritis, uveitis, lethargy, pyrexia
  • Asymptomatic
  • Zoonotic
    • Signs in humans are non-specific and flu-like
    • Transmission is via exposure to bodily fluids especially reproductive fluids but the overall risk is low

To read our information sheet for veterinary professionals please click here.