We value the time you take to feed back to us about your experiences using Anderson Moores as your referral hospital of choice, as well as the experience your clients have when they visit us.

If you have any comments, questions, feedback or concerns, please contact Sophie Cunningham-Phillips, our Business Relationship Manager, by email or on her mobile 07761 764051 to share your thoughts.

Complaints Procedure

We strive to do the very best to support you and care for your clients and their pets. If, however, there is something that you are concerned about, then we take all complaints raised very seriously

If you have any concerns, then in the first instance please contact Sophie Cunningham-Phillips, Business Relationship Manager by email at or on her mobile 07761 764051 who will follow this up. Alternatively contact Jo Lee, Hospital Manager, by emailing or calling on 01962 767920.

Our procedures also extend to our parent company so please click here for Linnaeus’ complaints process.