How was your visit?

Our teams do their very best every day to take exceptional care of your precious pets and to support you during a worrying time.

We are always pleased to hear your feedback, so please do share your thoughts by simply clicking here.

Complaints Procedure

Our primary goal is for you to receive the very best possible care and support for your pet. If, however, there is anything that you are unhappy with, then we take all complaints very seriously.

If you have any concerns, then in the first instance, please contact the clinician responsible for your pets care and they will follow it up, alternatively contact Jo Lee, Hospital Manager, by emailing or calling 01962 767920.

Our procedures also extend to our parent company, so please click here for Linnaeus’ complaints process.