The dog friendly clinic status was created by the Dog’s Trust and the British Veterinary Behaviour Association
The scheme focuses on reward-based methods of positive reinforcement.
Positive reinforcement is when a reward, e.g. treats, toys, praise or play, is used to mark a correct behaviour. This increases the likelihood of the dog reproducing the same desired behaviour.
Our aim as a dog friendly clinic includes: to help dogs have the best possible experience whilst receiving veterinary care, and promoting positive reinforcement and handling techniques to reduce fear and distress. In turn, this creates a calmer hospital for patients, clients and staff.
We are proud to have dog advocates, that is focused members of staff that ensure dog friendly standards are met.
What the scheme covers:
- Species-typical behaviour and communication
- Guidance on reducing stress and promoting positive experiences in the clinical environment
- Enhancing the client-clinic bond through positive patient, owner and clinic interactions
Top Tips for Owners - How to recognise signs of distress in your dog:
- Yawning
- Lip Licking
- Lifting a Paw
- Backing Away
- Turning Head Away
- Whale Eye
- Tucked Tail
- Panting
- Hypersalivation
- Ears Back
- Tail Lowered
- Shaking
Our team want to ensure that the journey a pet takes through our hospital is as relaxing and comfortable as possible. We continually work on a number of initiatives with this aim in mind.
We have a dedicated Patient Experience Team (PET) consisting of vets, nurses and customer care co-ordinators. Their focus is on making sure that from the very first moment your pet comes into our hospital, and for every step of their journey with us, they are looked after to the highest standard possible.