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Our primary goal is for you to receive the very best possible care and support for your pet during a potentially stressful and worrying time. If, however, there is anything that you are unhappy with, then we do take complaints very seriously.

If you have any concerns, then in the first instance, please contact the clinician responsible for your pets care and they will follow it up, alternatively contact Jo Lee, Hospital Manager, by calling 01962 767920 or emailing admin@andersonmoores.com.

Our procedures also extend to our parent company, so please click here for Linnaeus’ complaints process, alternatively you can raise your concerns with the Royal College of Veterinary Surgeons.


Extraordinary People
Exceptional Care