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How we use cookies
Cookies are small files that a site or its service provider transfers to your computer through your Web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information. For instance, we use cookies to manage your access to the Club Member's Area. No personally identifiable information is stored in the cookies. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your internet browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

What information do we collect?

  • We collect information from you when you register on the site, place an order, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

How do we use your information?
We may use the information we collect from you when you register, order, surf the website, or use certain other site features in the following ways:

  • To personalise your site experience and to allow us to deliver the type of content most appropriate to you.
  • To quickly process your transactions.
  • To administer a survey or other site feature.
  • Users who join the Pet Professionals Club will provide their e-mail address and may receive periodic e-mails from The Pet Professionals and/or approved partners. Users who no longer wish to receive e-mails can update their email preferences via their club member log in.

How do we protect visitor information? 
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.  All sensitive credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include The Pet Professionals or approved partners. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?
You may modify your details including your opt-in preferences at any time via the Members Area in the Pet Professionals website. Alternatively you may contact us, in writing, with details of your request at the address found on the Contact Us page of the website.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under copyright law, and is the property of The Pet Professionals. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Pet Professionals or using The Pet Professionals services. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with The Pet Professionals. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by The Pet Professionals. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Pet Professionals disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Pet Professionals does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Pet Professionals does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some territories do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
The Pet Professionals shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the services, even if The Pet Professionals has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a The Pet Professionals service is mistakenly listed at an incorrect price, The Pet Professionals reserves the right to refuse or cancel any orders placed for services listed at the incorrect price. The Pet Professionals reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is cancelled, The Pet Professionals shall issue a credit to your credit or debit card account in the amount of the incorrect price.

Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or order process. These terms and conditions, or any part of them, may be terminated by The Pet Professionals without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
The Pet Professionals may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Pet Professionals.

Miscellaneous
Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of The Pet Professionals services) must be commenced within one (1) year after the claim or cause of action arises. The Pet Professionals' failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. The Pet Professionals may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a The Pet Professionals or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.

Indemnification
You agree to indemnify, defend, and hold harmless The Pet Professionals, its officers, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, The Pet Professionals may link to sites operated by third parties. However, even if the third party is affiliated with The Pet Professionals, The Pet Professionals has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Pet Professionals. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Pet Professionals seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

End of document.

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