There has been much comment both in the press and on social media regarding the “preferred provider” policy that the insurance underwriter RSA has recently implemented in various regions across the country. RSA underwrites insurance policies from household names such as More Th>n, Marks & Spencer, John Lewis, Tesco, Argos and Homebase. This could prevent an owner or vet from sending a pet to the centre of their choice, or might dictate that they refer to someone who is not a Specialist.
This has raised concerns within the veterinary profession, including the Royal College of Veterinary Surgeons, which has stated that a veterinary surgeon is best placed to assess where a pet is treated, not an insurance company. Veterinary surgeons have expressed their fears that the health and welfare of pets may be at risk if insurance companies implement restrictions to limit the choice of referral practices used.
Here at Anderson Moores, our views are fairly simple;
• We recognise the need to work with first opinion vets and insurance companies to reduce owner’s bills wherever possible;
• Patient care comes first – and that means that vets must be free to recommend the appropriate treatment, not insurance companies;
• Owners must not be misled – they buy very expensive insurance cover for their pets and they expect the insurance company to pay for good quality care should their pet require it.
If you have thoughts or concerns we would love to hear from you.